A cordless lamp asks for very little: a charge now and then and a dry cloth. This page covers how to care for a cordless, rechargeable lamp from the first charge onward, with a troubleshooting table at the end. Where lamps differ, the product page and the manual have the exact figure for yours.
Before first use
- Charge it in full before the first evening, so you start with the whole battery.
- Charging times differ from lamp to lamp. Check the product page for yours, and if it asks for a longer first charge, follow that.
Charging a cordless lamp
Lamps charge over USB, either through a USB-C port or with the cable that came in the box. Some use a lead into the side of the base, others a magnetic plug. Connect the cable to a standard 5V USB adapter, such as a phone charger, or to a laptop USB port. Most of our lamps don't include a wall adapter. If you need one, we sell the UGREEN 20W USB-C + USB-A Charger.
- Charge on a dry, hard surface where you can see it.
- Push the plug fully home. A half-seated plug is a common reason a lamp seems not to charge.
- Unplug once it's full.
Touch controls and dimming
Most cordless lamps have a touch point on the base or top. The usual pattern is a tap to switch on or off and a press-and-hold to dim, but it varies. Some step through set brightness levels, some dim smoothly and remember your last setting, some need a longer hold to switch on or off, and a few use a button or a remote instead. The product page lists your lamp's controls. Use a dry, bare fingertip: gloves and damp hands don't register well.
Getting the most from the battery
- Brightness matters most. Runtime is usually given as a range because a low glow runs far longer than full brightness.
- Top up before it's flat when you can, rather than running it to empty every time.
- Keep it out of the heat: not on a sunny windowsill, by a radiator or in a hot car. Cold rooms shorten runtime too.
- Expect gradual change. All rechargeable batteries slowly lose capacity with use.
There's more on runtimes and charging habits in Cordless lamps explained: battery life, charging and making it last.
Cleaning by material
Switch the lamp off and unplug the cable first. Use a soft, dry cloth, and keep liquids and sprays well away from the charging port.
- Metal: a dry microfiber cloth for dust and fingerprints. No polish or abrasive cleaners, which can mark the finish.
- Glass and acrylic: a dry microfiber cloth. Skip glass cleaner and alcohol, especially on acrylic, which scratches and clouds easily.
- Stone and marble: a dry cloth only. Acidic or abrasive cleaners, vinegar and lemon included, can dull natural stone.
- Wood: dust along the grain with a dry cloth. Keep it away from water and long hours of direct sun.
- Fabric shades: a lint roller or a soft, clean brush. Don't wet or wash the shade.
Storing a lamp for a while
Putting a lamp away for a season? Charge it to about half, switch it off, and store it somewhere cool and dry. Top it up every few months so the battery doesn't sit empty, then give it a full charge before you use it again.
Troubleshooting
| Problem | Try this |
|---|---|
| Won't turn on | Charge it in full, then try again. Check whether it needs a tap or a longer press, and whether there's a switch on the base or back. |
| Won't charge | Seat the plug fully and check the port for lint. Try another cable and a wall adapter rather than a TV or sleeping laptop port. With a magnetic plug, make sure it has snapped into place. |
| Flickers | Often a low battery, so charge it. Some lamps have a breathing mode that fades on purpose; check the mode. If it flickers only while charging, try another adapter. If it still flickers when full, contact us. |
| Touch not responding | Use a dry, bare fingertip and wipe the touch point. Unplug the cable and try again, then charge it in full. |
| Battery runs down fast | Lower the brightness and keep it out of cold rooms. Make sure it's reaching a full charge. If the runtime drops sharply, contact us. |
Still not right?
Email support@duskhavenhome.com with your order number, a short description and, if you can, a photo or short video. If a lamp arrives damaged or faulty, you can choose a replacement or a full refund within 30 days of delivery. After that, the lamp is covered by our 1-year limited warranty, and its built-in battery is covered for 6 months. See also the FAQ and the Lighting Guide.