The Facet crystal lamp just unboxed on a hallway console beside its kraft shipping box

Shipping & Returns

The short version: standard shipping is free on every order, to every country we deliver to, and you have 30 days from delivery to tell us if something isn't right. The full details live in our Shipping Policy and Refund Policy; this page is the summary.

Shipping

Cost: free standard shipping on every order. No minimum, no code, nothing added at checkout.
Where: the US, Canada, the UK, most of Europe, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel and the UAE. Pick your country at checkout.
Processing: 1–3 business days before your order is handed to our fulfilment partners.
Delivery: the current estimate for your region is shown under the shipping method at checkout and in the Shipping Policy. Many pieces ship directly from our production partners, so allow a little longer than a domestic warehouse.
Tracking: emailed as soon as your order ships. The first scan can take 3–5 business days to appear; if nothing has moved after 7, email us.
Several items: may arrive as separate parcels on different days, at no extra cost.
Import taxes: none for U.S. orders; elsewhere it depends on your country.

Returns

Window: 30 days from the date your order is delivered.
Damaged, faulty or wrong item: send your order number, a short description of the problem and a photo (video if possible). Choose a replacement or a full refund — usually without sending anything back.
Minor cosmetic flaw on arrival: if the item works but has a small scratch, chip or blemish, claim within 14 days of delivery for a 50% refund and keep the item. Damage from use and normal wear aren't covered.
Warranty: every light has a 1-year limited warranty (6 months for built-in batteries). If it develops a fault, we'll send a replacement. Warranty terms.
Changed your mind: email within 14 days of delivery. For items under $75 you keep the item and choose a 50% refund or 100% store credit; for higher-priced pieces we'll sort it with you directly.
Refund timing: back to your original payment method; banks typically take 5–10 business days to post it.
Cancellations: possible until the order enters fulfilment — email us straight away.