FAQ

Yes. Standard shipping is free on every order, everywhere we deliver — no minimum spend, no code, nothing added at checkout.

The United States, Canada, the United Kingdom, Australia and New Zealand, most of Europe (Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland), and Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel and the UAE. The full list is in our Shipping Policy. Not on the list yet? Email us and we'll let you know when your region opens.

Each lamp's page shows its own delivery estimate before you order. Typical order-to-door times, including 1–3 days of processing:

• United States: most orders arrive in 6–12 business days
• Canada, United Kingdom, Australia, New Zealand, Singapore, South Korea, UAE: 7–14 business days
• Europe, Japan, Hong Kong, Malaysia, Israel: 8–20 business days

If a piece takes longer than this, its product page says so before you order.

Our pieces ship directly from our production partners rather than from a U.S. warehouse. That keeps the prices honest — the trade-off is a longer journey. Every parcel is tracked, and if it's late we'd rather you told us than waited.

Your shipping confirmation email has a tracking link. The first scan can take 3–5 business days to appear. You can also use our Track Your Order page.

U.S. orders: no. International orders: our prices don't include import taxes or duty unless they're shown at checkout. It depends on your country's rules and the order value — see our Shipping Policy.

Email us within 30 days of delivery with your order number and a photo or short video. You choose a replacement or a full refund, and in most cases you won't need to send anything back. Full details in our Refund Policy.

Yes — email us within 14 days of delivery. Because return shipping on fragile lighting often costs more than the item, we usually don't ask you to ship it back: choose a 50% refund and keep it, or 100% store credit and keep it (items under $75). For higher-priced pieces we'll work out the right solution with you directly.

Email us as soon as possible with your order number. We can usually cancel or change an address if the order hasn't entered fulfillment (typically within a few hours of ordering).

Brightness is measured in lumens, not watts. Multiply your room's floor area in square feet by roughly 10–20 (living rooms and bedrooms), 30–40 (kitchens and dining rooms), 40–50 (home offices) or 70–80 (bathrooms), then add up the lumens of the lights you plan to use. Add more for high ceilings or dark walls. Our Lighting Guide has a worked example.

Warm light (about 2700K) suits living rooms and bedrooms, soft white (3000–3500K) suits kitchens and bathrooms, and cool white (4000K and up) suits desks and task work. The Lighting Guide explains more.

Not for rechargeable, USB or plug-in lights — there is no wiring. Hard-wired fixtures connect directly to your home's electrical system, and we recommend a licensed electrician for those, especially if you are adding a new light, moving one, or can't see what is behind the wall or ceiling. Local rules and permit requirements vary, so check with your city or county.

Not always. LED lights need a dimmer rated for LED loads; a mismatched dimmer can cause flicker, buzzing or a limited dimming range. Check your dimmer's compatibility list or ask an electrician before you buy.

Every product page has a "Weather rating" line that says whether the light is rated for water. Outdoor and solar lights list an IP rating (IP65, for example, is made for exposed outdoor use). Lights marked "Not rated for water" are for dry locations only — keep them away from rain, steam and splashes.

We don't draw full lighting plans, but email us about your room and we'll happily suggest a lamp or two. Our Lighting Guide walks through brightness, color temperature and placement room by room. For questions about a specific product or order, email us.

No. Duskhaven provides lighting products and general guidance on choosing them; we do not provide electrical installation. Hard-wired fixtures should be installed by a licensed electrician in line with local electrical code and any required permits. Before any work, turn the power off at the breaker and confirm it is off with a voltage tester. Duskhaven is not responsible for damage or injury resulting from improper installation.

Most Duskhaven pieces are USB-powered or rechargeable and work anywhere. Mains-wired fixtures ship with the plug for your delivery country where available; if you're unsure about a specific product, email us before ordering and we'll confirm.

Most of our lamps use integrated LEDs rated for tens of thousands of hours, so there is no bulb to change. Where a fixture takes a standard bulb, we say so on the product page.

On a full day of direct sun, our solar lights typically run 6–10 hours after dusk, depending on the model and mode. Cloudy days and shaded placement shorten that; motion-sensor modes extend it considerably.

If a product is faulty on arrival or fails within the first 30 days, email us with your order number and a short video — you choose a replacement or a full refund (see our Refund Policy). After that, it's covered by our 1-year limited warranty (6 months for built-in batteries): we'll send you a replacement.

No — Duskhaven is online only, which is how we keep prices where they are. Reviews on our product pages include feedback from buyers of the same product on other marketplaces, and we label them that way, so you can see how a piece holds up before you buy.